Privacy Statement
Your privacy matters to us. This statement outlines how 50/50 Charity Raffles gathers, applies, and secures your personal details.
50/50 Charity Raffles - Information We Collect
Contact Form Submissions
When you contact us through our website forms, we collect:
- Name and contact information (email, phone)
- Message content and communication history
- Date and time of submission
- IP address and browser information for security purposes
Ticket Purchase Information
For lottery participation, we collect:
- Name, address, and date of birth for age verification
- Payment information (processed securely by third-party providers)
- Ticket numbers and purchase history
- Communication preferences for draw notifications
Website Analytics
We collect basic analytics data to improve our website:
- Pages visited and time spent on site
- Device type, browser, and screen resolution
- Geographic location (city/province level only)
- Referral sources (how you found our website)
50/50 Charity Raffles - How We Use Your Information
Lottery Operations
To conduct fair and transparent draws, verify eligibility, distribute prizes, and communicate with participants about draw results and prize claims.
Customer Service
To respond to inquiries, provide support, resolve complaints, and maintain communication about your participation in our programs.
Legal Compliance
To comply with gaming regulations, conduct required audits, prevent fraud, and meet reporting obligations to regulatory authorities.
Website Improvement
To analyze website usage patterns, improve user experience, and ensure our website functions properly across different devices and browsers.
Marketing Communications
With your consent, to send information about upcoming draws, special promotions, and updates about our charitable initiatives.
Security & Fraud Prevention
To protect against fraudulent activities, unauthorized access, and ensure the integrity of our lottery systems and processes.
50/50 Charity Raffles - Cookies and Tracking Technologies
Essential Cookies
These cookies are necessary for the website to function properly:
- Session Cookies: Maintain your login status and shopping cart during your visit
- Security Cookies: Protect against cross-site request forgery and other security threats
- Preference Cookies: Remember your language and accessibility settings
Analytics Cookies
We use Google Analytics to understand how visitors use our website:
- Track page views and user navigation patterns
- Measure website performance and identify technical issues
- Generate aggregate reports for website improvement
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Cookie Management
You can control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies from being placed
- Clear all cookies when you close the browser
Note: Blocking essential cookies may limit website functionality.
50/50 Charity Raffles - Data Retention and Security
Data Retention Periods
- Ticket Purchase Data: Retained for 7 years to comply with tax and gaming regulations
- Contact Information: Retained for 3 years after last interaction, or longer if required by law
- Analytics Data: Aggregated data retained indefinitely; individual session data for 26 months
- Complaint Records: Retained for 5 years for regulatory compliance
Security Measures
- SSL/TLS encryption for all data transmission
- Secure data centers with 24/7 monitoring
- Regular security audits and penetration testing
- Employee access controls and training
- Regular backup and disaster recovery procedures
- Incident response plan for data breaches
50/50 Charity Raffles - Data Sharing and Third Parties
When We Share Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers:
- Payment processors for secure transaction handling
- Independent auditors for draw verification
- IT service providers for website hosting and maintenance
- Customer service platforms for support ticket management
Legal Requirements:
- Regulatory authorities for compliance and licensing requirements
- Law enforcement agencies in response to legal subpoenas or court orders
- To protect against fraud, security threats, or illegal activities
50/50 Charity Raffles - Your Privacy Rights
Access and Correction
You have the right to request access to your personal information and correct any inaccuracies. Contact us using the information below.
Data Portability
You can request a copy of your personal data in a structured, commonly used format.
Deletion
You can request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Marketing Opt-out
You can unsubscribe from marketing communications at any time using the links in our emails or by contacting us directly.
Complaints
If you believe your privacy rights have been violated, you can file a complaint with the Privacy Commissioner of Canada.
International Transfers
Your data may be processed in Canada and other countries with adequate privacy protections.
50/50 Charity Raffles - Contact Us About Privacy
For any privacy-related questions, concerns, or to exercise your privacy rights, please contact our Privacy Officer:
Privacy Officer
Email: privacy@naverlos.com
Phone: 1-844-782-7775
Mail: 50/50 Charity Raffles, Attn: Privacy Officer, 456 Community Drive, Vancouver, British Columbia, V6B 1A1, Canada
Response Time: We will acknowledge your inquiry within 5 business days and provide a complete response within 30 days.
You can also contact the Office of the Privacy Commissioner of Canada:
- Website: www.priv.gc.ca
- Phone: 1-800-282-1376
50/50 Charity Raffles - Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on this page
- Update the "Last Updated" date at the top of the policy
- Notify you of significant changes via email or website notice
- Maintain a change history for transparency
Last Updated: January 6, 2025